people.aamra.com.bd

Description

• Recommending IT infrastructure requirements and upgrading to ensure acceptable levels of Security, Disaster Management and Data Recovery plans
• Supervising the provisioning, installation and maintenance of Servers, PCs and Network Devices
• Performing systems backups, restore procedures for servers and user data
• Monitoring servers on a proactive basis for service interruption, server performance and backup failures
• Ensuring that the goals of the Incident Management process are achieved
• Restoring normal service as soon as possible based on company perspective and within defined timeframe
• Detecting, logging, categorizing and prioritizing incidents and providing initial Incident Support
• Closing incidents after verification from users; defining and planning separate procedures for major incidents
• Complying Legal Compliances related to Cyber Laws and IT Act